🧠 CTRL COLLECTIBLES — FREQUENTLY ASKED QUESTIONS (FAQ)
It's time to take Ctrl.
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General
What is Ctrl Collectibles?
What does "Commit To Real Listing" mean?
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Buying
How do I buy cards on Ctrl?
Is there buyer protection?
When is payment released to the seller?
Can I pay via PayNow or credit/debit card?
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Selling
How do I sell on Ctrl?
Do I need to list cards myself?
What do I need to submit for self-listed cards?
Is there a commission fee or quota limit?
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Shipping, Escrow & Payouts
When do I get paid?
Who handles shipping?
Can I send in bulk cards?
Is there a submission fee?
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Subscription & Pricing
What are your subscription tiers?
Is there a free trial?
Can I cancel anytime?
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Fees & Compliance
Is GST included?
What is your refund policy?
How does Ctrl Collectibles handle disputes?
Do you provide tax receipts or invoices?
How does Ctrl Collectibles comply with local laws?
Do you monitor for suspicious activity?
How does Ctrl Collectibles protect my personal and payment information?
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Fixed Marketplace
What is the Fixed Marketplace?
Can I make an offer in the Fixed Marketplace?
Can sellers change or remove their fixed-price listings?
How long do fixed-price listings stay active?
Are fixed-price listings guaranteed to sell?
What happens if my offer is rejected?
Can buyers see the history of offers or counteroffers?
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Auction Place
What is the Auction Place?
Can sellers set a reserve price?
How does extended bidding work in the Auction Place?
What are the bid increments?
What is the Maximum Bid Amount?
Why is the amount I entered different from the current bid displayed after I place a bid?
What happens if my maximum bid is the same as another bidder's?
Can I retract or cancel a bid/winning bid?
Can I lower my maximum bid?
How do I know if I'm the highest bidder?
Can I bid anonymously?
What if there's a dispute after the auction?
Is there a buyer's premium on auction sales?
What happens if I win an auction?
What payment methods are accepted for auction wins?
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Vaulting
What is vaulting?
Can I choose to vault instead of taking delivery?
How do I access or withdraw my vaulted cards?
Is there a withdrawal fee for vaulted cards?
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Others
Where can I meet you in person?
Do you support international sellers and buyers?
What if I have more questions?