Last updated: October __, 2025
These Terms and Conditions ("Terms") form a legally binding agreement between you and Ctrl Collectibles Pte. Ltd. ("Ctrl Collectibles," "we," "our," or "us").
They govern your access to and use of our website, platform, and services (together, the "Platform").
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
Users must be at least eighteen (18) years old and legally capable of entering into binding contracts under Singapore law to use the Platform.
By registering an account, Users represent and warrant that all information provided is true, accurate, and complete, and agree to keep it updated.
Account Creation: An account is required to buy or sell Items on the Platform. Information provided must be accurate and kept current.
Security: Users are responsible for safeguarding login credentials and all account activity. Users must notify Ctrl Collectibles immediately of any unauthorised use or suspected compromise.
Integrity: Multiple accounts or attempts to evade fees or quotas are prohibited. Ctrl Collectibles reserves the right to restrict or terminate duplicate accounts at its sole discretion. Accounts are personal and may not be assigned, transferred, or sold without our prior written consent.
Suspension/Termination: Accounts may be restricted or terminated for breaches of these Terms or applicable law (see Section 22: Suspension and Termination).
Marketplace Operator: Ctrl Collectibles operates the Platform as an online marketplace connecting Buyers and Sellers. We provide the infrastructure and services to facilitate transactions but are not ourselves a Buyer or Seller.
No Party to Transactions: Ctrl Collectibles is not a party to any sale and purchase agreements between Buyers and Sellers.
No Guarantees: We do not guarantee the existence, quality, authenticity, legality, ownership, or fitness for purpose of any Item listed on the Platform. The Platform may be unavailable from time to time due to maintenance, upgrades, or technical issues. We do not guarantee continuous, uninterrupted, or error-free access and are not liable for any losses arising from downtime, except as required by law.
Agency Role: Ctrl Collectibles acts only as an agent to facilitate transactions. Title to Items remains with the Seller until transfer to the Buyer and never passes to Ctrl Collectibles.
No Fiduciary Duty: Ctrl Collectibles does not act as a fiduciary, trustee, or escrow agent unless expressly stated in these Terms.
Requirement: A subscription plan is required to sell Items.
Tiers: Ctrl Collectibles may revise, discontinue, or replace subscription tiers at its sole discretion with reasonable notice to Sellers. The current plans are as set forth on the Platform [INCLUDE LINK HERE].
Quota Exceedances: Sales above the quota incur a 5% fee on the excess.
Billing and Renewal: Subscriptions auto-renew unless cancelled before the next subscription period's payment is automatically deducted from a User's payment method. If a User subscribes for one (1) month, then a User can cancel any time before the next month's payment is deducted, and if a User subscribes for three (3) months, then such User can cancel anytime and will not be billed for the next three (3) month cycle.
Non-Refundable: Fees are non-refundable except as required by law.
Adjustments: Ctrl Collectibles may adjust fees with notice to Sellers.
Non-Payment: Non-payment or breach may result in suspension or termination of a User's account.
Vaulted Sales: Sellers consign Items to Ctrl Collectibles in advance for authentication, secure storage, and listing.
Self-Listed Sales: Sellers list Items directly and must deliver sold Items to Ctrl Collectibles within three (3) working days for authentication prior to delivery to Buyers.
No Storage Fees: No storage fees apply for vaulted Items listed for sale until sold.
Withdrawal Fees: Withdrawal without a sale may incur a fee (e.g., 3% if withdrawn within 90 days; 1% if withdrawn after 90 days).
Third-Party Vaulting: Items are held in secure third-party vaulting facilities. Ctrl Collectibles may change providers at its sole discretion.
Vaulted Items: Vaulted Items are insured against physical loss or damage (but not market value fluctuations) at fair market value determined in good faith by Ctrl Collectibles using reputable market data.
Exclusions: Insurance excludes grading differences, wear and tear, market declines, and disputes about condition or authenticity.
In-Transit Exclusion: Insurance coverage does not extend to Items while in transit.
Insurance Caps: Insurance coverage per Item or per Seller account is capped at the current fair market value unless otherwise stated.
Authentication by Ctrl Collectibles: Ctrl Collectibles authenticates Items before they are delivered to Buyers.
Good Faith Basis: Authentication is provided in good faith but does not guarantee grading outcomes or acceptance by third-party grading companies (e.g., PSA, BGS, CGC).
No Liability for Subjectivity: Ctrl Collectibles is not liable for differences of opinion in grading, condition, or valuation.
Direct Responsibility: Buyers and Sellers are solely responsible for the completion of transactions, including payment, delivery, and resolution of after-sales issues.
Ctrl Collectibles' Role: Ctrl Collectibles facilitates payment collection, authentication, and logistics but is not a contracting party to any sale.
Escrow of Funds: Buyer funds may be held temporarily in escrow or with third-party payment providers until authentication and delivery are completed.
Risk of Loss:
Market Value Disputes: Disagreements over value are strictly between Buyer and Seller and are not grounds for refunds or liability of Ctrl Collectibles.
Buyer Payments: Ctrl Collectibles collects payments from Buyers as agent for the Seller. Payments become final once the Item has been authenticated and delivered to the Buyer.
Seller Payouts: Payouts will be processed in SGD within a reasonable period after confirmed Buyer receipt, typically within five (5) to seven (7) working days, but in any event no later than thirty (30) days unless delayed for dispute resolution or regulatory checks.
No Reversals: Chargebacks, cancellations, or reversals are not permitted after authentication.
Withholding Rights: Ctrl Collectibles may withhold or offset payouts in cases of suspected fraud, breach of these Terms, or disputes.
Compliance: Users must comply with all applicable anti-money laundering ("AML"), countering the financing of terrorism ("CFT"), and sanctions laws. Ctrl Collectibles may request verification information and suspend or delay payouts until satisfactory completion of such checks. Users must promptly provide any identity, transaction, or other information requested to comply with AML, CFT, or sanctions laws. Failure to provide such information may result in delayed payouts, suspension, or termination of the account.
Inbound Shipping: For self-listed sales, Sellers are responsible for the cost and risk of shipping sold Items to Ctrl Collectibles for authentication.
Outbound Shipping: Buyers are responsible for the cost of final delivery from Ctrl Collectibles to their nominated address.
Third-Party Services and Couriers: The Platform may integrate third-party service providers, including payment processors, couriers, and vault operators. Deliveries are handled by independent third-party couriers. Your use of such services may be subject to the third parties' own terms and policies. Ctrl Collectibles is not responsible for the performance of such third parties and may rely on their decisions (including holds, delays, refusals, or service disruptions).
Final Sales: All sales are final once an Item has been authenticated and delivered to the Buyer. No returns, refunds, or exchanges are permitted, except as required by law (including where goods are defective, not as described, or otherwise under the CPFTA).
Statutory Rights: Nothing in these Terms limits or excludes any rights available to consumers under the Consumer Protection (Fair Trading) Act 2003 ("CPFTA"), the Sale of Goods Act 2014 Revised Edition (as applicable in Singapore), or other applicable consumer protection laws.
Discretionary Resolution: Ctrl Collectibles may, at its sole discretion, facilitate dispute resolution between Buyers and Sellers. Our decision will be final.
Exclusions: Disagreements about grading, condition, or market value do not qualify as valid grounds for return, refund, or exchange.
Seller Obligations: Sellers are solely responsible for determining, charging collecting, reporting, and remitting all taxes applicable to their sales, including Singapore Goods and Services Tax ("GST"), where registration is required under law (e.g., when annual taxable turnover exceeds SGD 1 million), and any income or corporate taxes. Ctrl Collectibles does not provide tax advice and is not responsible for fulfilling a Seller's tax obligations. Sellers who are voluntarily registered for GST must also comply with GST obligations. Sellers must ensure that Item prices displayed on the Platform include any applicable taxes or duties they are required to charge under law.
Buyer Obligations: Buyers are responsible for paying any import duties, customs charges, goods and services taxes, or other levies that apply in their jurisdiction when purchasing Items through the Platform.
No Withholding: Unless required by law, Ctrl Collectibles does not calculate, withhold, or remit taxes on behalf of Buyers or Sellers.
No Tax Representation: Ctrl Collectibles makes no representation or warranty as to the tax treatment of any transaction conducted through the Platform. Users are advised to consult their own tax advisors regarding any tax obligations arising from their use of the Platform.
GST Status of the Platform: The Platform is not the supplier of goods within the meaning of the Goods and Services Tax Act 1993 (Cap. 117A) of Singapore and therefore does not charge or account for GST on transactions between Users. If the Platform charges service fees to Users, GST (if applicable) will be levied only on such service fees in accordance with Singapore law.
Service Fees: Ctrl Collectibles may charge service fees, including but not limited to transaction fees, escrow fees, or subscription fees.
Disclosure of Fees: All applicable fees will be clearly disclosed on the Platform.
Changes to Fees: Ctrl Collectibles reserves the right to update fees or adjust fees with reasonable notice to Users.
User Responsibility: Users are responsible for timely payment of all fees associated with their use of the Platform.
Platform Ownership: The Platform, including its content, software, branding, and trademarks, is owned by Ctrl Collectibles or its licensors. All rights are reserved.
Limited Licence: Users are granted a limited, non-exclusive, non-transferable licence to use the Platform solely for legitimate purposes in accordance with these Terms.
User Content Licence: By uploading content (e.g., Item photos, descriptions, or reviews), Users grant Ctrl Collectibles a royalty-free, world-wide, transferable licence to use, reproduce, display, distribute, and promote such content for the operation and promotion of the Platform for as long as Users' content is available on the Platform.
User Warranties: Users represent and warrant that they have the rights to upload any content they provide and agree to indemnify Ctrl Collectibles against claims of infringement.
Restrictions: Users may not copy, distribute, modify, reverse-engineer, or create derivative works from the Platform or its content without prior written consent.
Seller Rights: Sellers retain ownership of their Item listings but grant Ctrl Collectibles a licence to display, promote, and distribute Item listing content through the Platform.
Personal Data will be collected, used, and disclosed, and transferred (including cross-border) in accordance with our Privacy Policy and the Personal Data Protection Act 2012 (Singapore). By using the Platform, Users consent to such collection and processing.
As-Is Basis: The Platform is provided "as is" and "as available," without warranties of any kind. Ctrl Collectibles does not warrant uninterrupted or error-free operation of the Platform, or that data will be preserved without loss or corruption.
Exclusions: To the maximum extent permitted by law, Ctrl Collectibles will not be liable for any:
Cap on Liability: To the extent liability cannot be excluded, Ctrl Collectibles' total liability to any User for any claim will not exceed the lowest of:
Non-Excludable Liabilities: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.
Consumer Rights: The above cap does not affect the statutory rights consumers may have under the CPFTA or other applicable law.
User Obligations: Users agree to indemnify, defend, and hold harmless Ctrl Collectibles, its officers, employees, and affiliates from and against any claims, losses, damages, liabilities, costs, or expenses (including legal fees) arising out of or related to:
Scope: This indemnity applies to claims brought by other Users, third parties, or regulatory authorities.
Suspension/Restriction: Ctrl Collectibles may suspend, restrict, or limit account access if a User:
Termination by Ctrl Collectibles: Ctrl Collectibles may terminate accounts if a User:
Except where immediate termination is permitted or required by law or due to fraud, Ctrl Collectibles will provide reasonable notice where practicable.
Termination by User: Users may cancel accounts at any time through the Platform. Fees already paid are non-refundable and outstanding obligations remain payable.
Effect of Termination: Upon termination, the right to access the Platform ends immediately. Obligations accrued prior to termination (e.g., payments, deliveries, indemnities) remain in effect, provided that Ctrl Collectibles may retain and use account information as necessary to comply with legal obligation or resolve disputes.
Preservation of Rights: Suspension or termination does not affect any other rights or remedies available to Ctrl Collectibles under law.
Right to Update: Ctrl Collectibles may update or amend these Terms from time to time.
Notice of Changes: Updated Terms will be posted on the Platform and will take effect on the stated effective date. [Material changes, we may also provide notice by email or through in-Platform notifications.]
User Acceptance. Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Platform.
Governing Law: These Terms are governed by and construed in accordance with the laws of Singapore.
Jurisdiction: Users submit to the non-exclusive jurisdiction of the Singapore courts for any disputes arising out of or relating to these Terms or Users use of the Platform.
Informal Resolution/Mediation: Parties agree to, in good faith, attempt to resolve disputes informally before commencing proceedings. Ctrl Collectibles may require parties to participate in good faith mediation, e.g., through the Singapore Mediation Centre, before litigation.
Events Beyond Control: Ctrl Collectibles will not be liable for any delay or failure to perform due to events beyond its reasonable control, including natural disasters, pandemics, epidemics, labour disputes, cyberattacks, government actions, government-imposed restrictions, disruptions to payment or logistics providers, non-performance of third-party service providers (including payment providers and vault operators), or network failures.
Effect on Obligations: Affected obligations will be suspended for the duration of the event and resume once performance becomes reasonably possible.
User Notices: Users may provide notices to Ctrl Collectibles through the Platform or by email at support@ctrlcollectibles.com.
Ctrl Collectibles Notices: We may provide notices by posting on the Platform, sending to the User's registered email address, or delivering in-Platform notifications.
Deemed Delivery: Notices are deemed received on the date of posting, sending, or delivery.
Precedence: These Terms constitute the entire agreement between Users and Ctrl Collectibles and supersede all prior agreements or understandings relating to the Platform.
No Waiver: Failure to enforce any right under these Terms does not waive that right.
Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
For questions about these Terms, please contact us at:
Email: support@ctrlcollectibles.com